30-Day Return Window
We accept returns within 30 days of the delivery date. To be eligible for a return, items must be in their original condition, unused, unwashed, and with all original tags, packaging, and accessories included.
Non-Returnable Items
For health, safety, or customization reasons, the following items cannot be returned:
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Gift cards
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Perishable goods
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Personalized or custom-made products
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Final sale or clearance items
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Opened beauty, hygiene, or intimate products
Proof of Purchase
A receipt, order confirmation email, or other proof of purchase is required for all returns and exchanges.
Return Process
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Contact our customer support team at [insert email] to request a return authorization.
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Pack the item securely and include your return authorization number.
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Ship the item using the provided return instructions.
Return Shipping Costs
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Defective or incorrect items: We cover return shipping costs.
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All other returns: Customers are responsible for return shipping fees.
Refunds
Once we receive and inspect your return, we will issue a refund to your original payment method.
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Refunds may take 3–10 business days to appear depending on your bank or card issuer.
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Shipping charges are non-refundable, unless the return is due to our error.
Exchanges
Exchanges are subject to product availability. If the desired item is not available, we will issue a refund instead.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos, and we will arrange a replacement or refund at no cost to you.